using mediation services effectively

Table of Contents

• Introduction
• What Is An Employment Relationship Problem?
• How Do I Identify The Problem?
• When Should I Seek Assistance?
• How Do I Contact The Department Of Labour?
  • Case Study: A New Employee Settles In
• When Should A Labour Inspector Get Involved?
• When Should A Mediator Get Involved?
• What Is The Mediator’s Role?
  • Case Study: When The Needs Of The Business Change
• When Should I Consider A Mediation Meeting?
• How Do I Receive Notice Of A Mediation Meeting?
• Should I Represent Myself?
• Do I Need To Employ An Advisor Or Representative?
• How Do I Choose A Representative?
• How Should I Prepare For The Mediation Meeting?
• What Happens At A Mediation Meeting?
• What Happens When Agreement Is Reached?
• What Happens If An Agreement Can’t Be Reached?
• Is The Mediator Allowed To Decide The Outcome?
• When Should I Decide To Settle?
• Is Mediation Confidential?
• Mediation In Collective Bargaining
  • Case Study: Mediation In Collective Bargaining
• Mediation In Essential Industries
• Mediation Outside The Department Of Labour Mediation Services
• The Employment Relations Authority
• Appendix A: Information & Guidance Is Available From The Department Of Labour
• Appendix B: Sample Problem-Solving Procedure In An Employment Agreement

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This page was last updated on: 30-Jul-2009 and is current.